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== Description of the concept ==

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vtiger CRM is a community-driven, fully open source, CRM software project. The aim of the project is to provide the best and most open CRM solution with the lowest total cost of ownership to small and medium enterprises. The product is widely used throughout the world, with over a thousand downloads a day and over 1.5 million downloads to date. vtiger CRM has an active community of developers and users, with contributors from many different countries. It is available in many languages, with a strong partner network in dozens of countries.

vtiger CRM has been deployed by thousands of enterprises in various industries around the globe. vtiger CRM customers include Aegon USA, Nokia, NYSE Euronext, German Postbank, Datentechnik, Data HQ Limited (UK), Eon Products, and American Broadband Family Of Companies.

vtiger is a Private Limited Corporation with offices in Chennai and Bangalore, India and Sunnyvale, California, and manages the vtiger CRM open source project. Unlike more expensive CRM offerings, including venture-backed open source solutions, vtiger CRM provides small and medium enterprises with completely free and open source software, with low support and customization costs. Users incur higher costs with other leading CRM products, due to the huge marketing and other costs of venture-backed or public companies. vtiger CRM maintains a low cost operation with a community-driven model and a small core team at the vtiger company, for product development, support, training, and customization services.